NetWerks’ highly-educated and skilled professionals serve our clientele in a consistently positive manner with integrity; that’s what our customers deserve. Quality of service is the foundation of our practice.
Long-term equipment recommendations, EOL (End of Life) Schedules, and TCO (Total Cost of Ownership) comparisons.
PC - Windows XP, 7, 8.1 & 10; Macintosh OS X - 10.5 - 10.11; Updates, training, installation, maintenance and repair.
Virus, trojan, spyware and malware removal and prevention. Backup and restore systems. Retrieve data.
Prevention of data loss through hardware, software, and personnel. Recover data in the event of equipment failure.
Review client needs and budget, design technology infrastructure, install, configure, and maintain services.
Evaluate client needs, recommend server installation, install, configure and maintain.
Clients considering significant changes to their computers, printers, communications, networks, or security should request a Technology Implementation Plan Consultation. This is a face-to-face consultation to discuss your application needs. Software and hardware – including infrastructure support, network, printing, and communication will be examined. Client budget and a timeline will be defined. Scope and expectations of the work will be discussed as well. NetWerks will then provide a comprehensive implementation plan for your review. The proposal will include the following:
- Definition of the needs of the client
- Recommendations from the consultant
- Suggested purchases
- Installation recommendations
- Training recommendations
- Suggested tech support
Clients who are satisfied with their current technology application but want to insure that they are maintaining their effective technology leverage may want a Technology Review & Update Consultation. Our experts will review your current installations. Software and hardware – including infrastructure support, network, printing, and communication will be reviewed. Afterward, an update plan will be provided to help guide your immediate and future purchases and support needs.
NetWerks staff will schedule contracted services at the convenience of the client. The client’s immediate needs and requests are always addressed initially. Then, as contract time permits, additional services and training will be provided. NetWerks will advise clients who regularly exceed their contracted time allotments by over 20% that it may be more cost effective to increase their contract. Likewise, clients who are underutilizing their contracts by more than 20% will be advised to decrease their contracts.
Standard Priority Tech Services:
1. Disaster Recovery
2. Tech Requests (phone and/or on-site
3. Virus Removal
4. Virus Definition and Updates
5. Software Installation
6. Data Backup
7. Registry Maintenance
8. Printer Cleaning and Maintenance
9. Network Testing
10. Network Security Check
11. Hardware/Software Training
12. General Cleaning